Customer Service Representative
West Covina, CA West Covina, CA Full-time Full-time $18 - $22 an hour $18 - $22 an hour 18 hours ago 18 hours ago 18 hours ago Full-Time Customer Service Representative
Job Description:
Answering patient customer service calls, assisting with questions regarding their outstanding accounts Working remotely as an extension of our client's business office.
Expected to meet and maintain a minimum number of contacts per hour, and meet all other productivity standards set forth by PMS and the Client Expected to learn and meet client and company requirements Data research and multitasking; must be able to read client notes, maneuver thru the client portal, payment portal, listen, and talk simultaneously Ability to navigate in multiple computer systems while interacting with the customer Data entry Problem solving and negotiating; will be required to gather information from the consumer as well as information from the account and figure out the best possible solution Escalate calls when necessary; must be able to recognize when a call needs to be escalated for a second talk off Basic computer navigation and use; must be able to utilize multiple windows to complete tasks Attend all training classes (must pass all training tests given) Self-motivated and results-oriented Currently this position can be performed remotely from home or performed in the office (remote work is subject to change based on company needs, client requirements, performance and/or governing laws) Perform other duties as assigned or requested
Qualifications:
High School diploma or equivalent.
Experience in a collection/call center environment is a plus Excellent attendance habits Ability to work with uncooperative or difficult people in a professional manner to obtain positive results.
Experience/training in standard computer applications (e.
g.
word processing, databases, and the internet).
Medical and/or clerical experience, education and/or training is a plus Must have ability to adapt to fast paced, dynamic environment Wage range Offered:
$18.
00 - $22.
00 per hour DOE.
Estimated Salary: $20 to $28 per hour based on qualifications.
Job Description:
Answering patient customer service calls, assisting with questions regarding their outstanding accounts Working remotely as an extension of our client's business office.
Expected to meet and maintain a minimum number of contacts per hour, and meet all other productivity standards set forth by PMS and the Client Expected to learn and meet client and company requirements Data research and multitasking; must be able to read client notes, maneuver thru the client portal, payment portal, listen, and talk simultaneously Ability to navigate in multiple computer systems while interacting with the customer Data entry Problem solving and negotiating; will be required to gather information from the consumer as well as information from the account and figure out the best possible solution Escalate calls when necessary; must be able to recognize when a call needs to be escalated for a second talk off Basic computer navigation and use; must be able to utilize multiple windows to complete tasks Attend all training classes (must pass all training tests given) Self-motivated and results-oriented Currently this position can be performed remotely from home or performed in the office (remote work is subject to change based on company needs, client requirements, performance and/or governing laws) Perform other duties as assigned or requested
Qualifications:
High School diploma or equivalent.
Experience in a collection/call center environment is a plus Excellent attendance habits Ability to work with uncooperative or difficult people in a professional manner to obtain positive results.
Experience/training in standard computer applications (e.
g.
word processing, databases, and the internet).
Medical and/or clerical experience, education and/or training is a plus Must have ability to adapt to fast paced, dynamic environment Wage range Offered:
$18.
00 - $22.
00 per hour DOE.
Estimated Salary: $20 to $28 per hour based on qualifications.
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