Medical Call Center Customer Service Representative - Bilingual English/Spanish
West Covina, CA West Covina, CA Full-time Full-time $18 - $20 an hour $18 - $20 an hour 1 hour ago 1 hour ago 1 hour ago Full-time Medical Call Center Customer Service Representative (Must be English/Spanish speaking) Job Description Outbound dialing both manually and using an automatic dialing system.
Meet and maintain performance standards and monthly goals.
Data research and multitasking; must be able to read client notes, maneuver through the collector's working screen and client portal, payment portal, listen, and talk simultaneously Data entry; must learn company standard abbreviations and codes Must learn about laws and regulations that govern the industry Problem solving and negotiating; will be required to gather information from the consumer as well as information from the account and figure out the best possible solution Escalate calls when necessary; must be able to recognize when a call needs to be escalated for further assistance Attend all training classes (must pass all training tests given) Perform other duties as assigned or requested Qualifications High School diploma or equivalent.
Experience/training in standard computer applications (e.
g.
word processing, databases, and the internet).
Must have ability to adapt to fast paced, dynamic environment Must live within driving distance of our West Covina, CA office Fluent Bilingual is a must - English/Spanish Wage range Offered:
$18.
00-$20.
00 (hourly paid is based on experience) Spanish certification - up to $2 extra per hour Training will be compensated (at wage offered) Medical and Dental benefits effective immediately Vacation and Sick Accruals 6 paid legal holidays Employee Stock Ownership Program Work from home (this is based on performance and any changes in law or client requirements to work from the office).
Estimated Salary: $20 to $28 per hour based on qualifications.
Meet and maintain performance standards and monthly goals.
Data research and multitasking; must be able to read client notes, maneuver through the collector's working screen and client portal, payment portal, listen, and talk simultaneously Data entry; must learn company standard abbreviations and codes Must learn about laws and regulations that govern the industry Problem solving and negotiating; will be required to gather information from the consumer as well as information from the account and figure out the best possible solution Escalate calls when necessary; must be able to recognize when a call needs to be escalated for further assistance Attend all training classes (must pass all training tests given) Perform other duties as assigned or requested Qualifications High School diploma or equivalent.
Experience/training in standard computer applications (e.
g.
word processing, databases, and the internet).
Must have ability to adapt to fast paced, dynamic environment Must live within driving distance of our West Covina, CA office Fluent Bilingual is a must - English/Spanish Wage range Offered:
$18.
00-$20.
00 (hourly paid is based on experience) Spanish certification - up to $2 extra per hour Training will be compensated (at wage offered) Medical and Dental benefits effective immediately Vacation and Sick Accruals 6 paid legal holidays Employee Stock Ownership Program Work from home (this is based on performance and any changes in law or client requirements to work from the office).
Estimated Salary: $20 to $28 per hour based on qualifications.
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