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Call Center Representative / Contact Specialist

North-West College is part of a stable and growing system of seven campuses in California and Nevada which is a leader in Medical Career Training since 1966.
The mission of North-West College is to prepare students in short term programs for employment. This is accomplished by a professional faculty, as well as a qualified administration and support staff. Facilities are well equipped, nicely decorated and the atmosphere is vibrant, friendly and warm. The quality of education is the highest priority at North-West College. Students are accepted on their ability to benefit without regard for race, color or creed.
POSITION TITLE: Contact Specialist
SCHEDULE:
Part Time (36 hours)
POSITION
Summary:
Under general supervision assists Admissions in making telephone calls and setting appointments. Responsible for calling all SEC Internet and website inquiries. This position involve high volume inbound and outbound calls.
ESSENTIAL DUTIES AND Responsibilities:
-Work compliantly within federal and state regulations.
-Adhere to company Admissions Code of Ethics, policies and procedures.
-Communicate effectively when working with prospective and future students while avoiding
Misrepresentation at all times.
-Provide highest level of customer service to prospective students.
-Call all Internet and website Inquiries.
-Assist High School department in calling High school inquiries.
-Conduct continual follow-up on all inquiries (phone, mail, internet).
-Screen potential applicants by phone and set up campus interviews.
-Input all activity into database management system in a timely and accurate manner.
-Submit required reports and projects in a timely manner.
-Take part in campus, departmental, and company events.
-Actively participate in training development as needed both in a group and individually.
-Represent the campus accurately and uphold company values.
-Must be flexible to work a couple of evenings and or Saturday mornings.
-Maintain and organize inquiries.
-Perform other duties as assigned.
KNOWLEDGE AND SKILLS:
Possess knowledgeable of and stays current on program offerings.
Demonstrated skills in facilitating and modeling a strong customer service orientation. Ability to interact constructively with colleagues and supervisor.
Ability to project a professional image in over the phone and in writing.
Possess quality voice skills, speak well, and be clearly understood via telephone..
Strong organizational skills.
Capacity to work in a fast-paced environment and be a self-starter.
Ability to focus on specific quantifiable goals for achievement.
Demonstrated computer literacy skills including working knowledge of Microsoft Office applications: Word, Excel, and Outlook.
EDUCATION AND
Experience:
-High School diploma or equivalent required.
-Must have previous telemarketing, dispatch, receptionist, or customer service experience.
-Experience working at a call center environment preferred.











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